1. Information We Collect

We may collect the following types of information from you:

a) Personal Information:

• • Name, email address, phone number, billing and mailing address.
• • Payment details (for bookings and reservations).
• • Identification documents or IDs required for hotel check-in, where applicable.

b) Non-Personal Information:

• • IP address, device type, browser type, and website usage data.
• • Cookies and tracking information for analytics and site performance.

c) Guest Preferences & Feedback:

• • Booking preferences, room selections, special requests, and reviews.
• • Participation in newsletters, promotions, or loyalty programs.

2. How We Use Your Information

We use the collected information for purposes including but not limited to:

• • Processing reservations and bookings across our hotels.
• • Providing personalized services and room preferences.
• • Managing payments, billing, and invoicing.
• • Sending newsletters, special offers, promotions, and festival deals.
• • Improving website functionality, customer service, and user experience.
• • Ensuring security, fraud prevention, and legal compliance.
• • Communicating important updates, policy changes, or emergency alerts.

3. Sharing & Disclosure

Arch Group of Hotels does not sell or rent your personal information to third parties. We may share information with:

• • Service Providers: Payment gateways, IT services, marketing platforms, and travel partners to provide seamless services.
• • Legal & Regulatory Authorities: When required by law, court order, or to protect our rights and the safety of others.
• • Corporate Transactions: In the event of mergers, acquisitions, or asset transfers, personal data may be included in the transferred assets.

4. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• • Enhance site functionality and user experience.
• • Analyze website traffic and booking patterns.
• • Deliver targeted offers and promotions based on your preferences.

You can disable cookies in your browser settings, though some website features may not function properly.

5. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your information. Measures include:

• • Secure servers and encryption for sensitive data, such as payment information.
• • Restricted access to personal information by authorized personnel only.
• • Regular monitoring and updates to security protocols.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the following rights regarding your personal information:

• • Access & Correction: Request a copy of your data or correct inaccuracies.
• • Opt-Out: Withdraw consent to receive marketing communications.
• • Data Deletion: Request deletion of your personal data where applicable.
• • Data Portability: Request transfer of your personal data to another service provider.

To exercise these rights, contact us at reservation@archgrouphotels.com.

7. Children’s Privacy

Our websites and services are not directed at children under 13. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.

8. Third-Party Links

Our websites may contain links to third-party sites. Arch Group of Hotels is not responsible for the privacy practices or content of external websites. We encourage you to read their privacy policies before sharing personal information.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in practices, technology, or legal requirements. Updates will be posted on this page with the “Effective Date” updated accordingly.

10. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Arch Group of Hotels
Email: reservation@archgrouphotels.com
Phone:+91-7290099601

Address: A, Block -A, 74, Rd Number 4, near Indira Gandhi International Airport, Aerocity, Mahipalpur Extension, Mahipalpur, New Delhi, Delhi 110037 By using our websites and services, you agree to the terms of this Privacy Policy.